Educational content only. Community walking groups, not fitness or health services. Auckland, New Zealand.

Privacy Policy

Last updated:

1. Information We Collect

Kneexpel collects information in the following ways:

  • Contact Form: When you submit our contact form, we collect your name, email address, and message content.
  • Cookies & Analytics: We use Google Analytics and conversion tracking cookies to understand how users interact with our site.
  • Automatically Collected Data: Browser type, IP address, pages visited, and time spent on the site.

2. How We Use Your Information

We use collected information to:

  • Respond to contact form inquiries
  • Send you group walking information and updates (with your consent)
  • Improve our website functionality and user experience
  • Understand traffic patterns and optimize content
  • Monitor for security and fraud prevention

3. Legal Basis for Processing (GDPR/Privacy Act 2020)

We process personal information under the following legal bases:

  • Consent: When you submit our contact form
  • Legitimate Interests: To improve our services and site security
  • Legal Obligations: Where required by New Zealand or international law

4. Third-Party Services

We use the following third-party services that may collect data:

  • Google Analytics: Tracks site usage patterns
  • Google Ads Conversion Tracking: Measures form submissions
  • Google Maps: Embedded map on contact page
  • Google Fonts: Serves typography

These services have their own privacy policies. We do not share your personal information with marketing partners.

5. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure form handling, and access controls. However, no online transmission is completely secure.

6. Your Rights

Under the Privacy Act 2020 and GDPR (where applicable), you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to processing
  • Request data portability
  • Lodge a complaint with the Privacy Commissioner (New Zealand) or relevant data protection authority

7. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected. Contact form data is retained for 12 months. Analytics data is retained per Google's default retention settings (26 months).

8. International Data Transfers

Some of our service providers (Google) are located outside New Zealand. By using our site, you consent to the transfer of your information to these jurisdictions in accordance with applicable data protection standards.

9. Cookies & Tracking

We use cookies to enhance your experience. You can control cookie preferences through our cookie consent banner. See our Cookie Policy for detailed information.

10. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect information from children without parental consent.

11. Policy Updates

We may update this privacy policy periodically. The date at the top indicates when this policy was last updated. Continued use of our site constitutes acceptance of any updates.

12. Contact Us

For privacy questions or to exercise your rights, contact us at:

Kneexpel
+64 9 555 7234
info@kneexpel.world
42 Mount Eden Road, Auckland 1024, New Zealand